Phone & Live Chat
Mon - Fri: 9AM - 6PM CST
Sat: 10AM - 2PM CST
Member Services
(972) 263-9497 or (800) 314-3828
Teller: Option 1
Loans: Option 2
Debit Cards & Credit Cards: Option 3
Member Services: Option 4
Lost Cards, Fraud, or Disputes
Debit Cards: (866) 820-1075
Credit Cards: (866) 604-8156
Mortgage Loan Questions
(972) 705-4845
Collections
(972) 705-4950 or (866) 705-4950
If it's not your appointment time, please review the resources below to prepare you for your consultation.
If you have not already scheduled an appointment, please use our scheduling tool to start the process.
Recommended: A secure and confidential face-to-face consultation.
Communicate through your computer using only audio.
Enter your number and we’ll call you directly.
Use our chat feature to communicate via text messaging.
Please note: If you choose the video option, you’ll see a pop-up window that looks like this:
If you select Allow, you’ll be entering a secure portal, which limits our visibility to only your screens within cutx.org. You’ll also be able to mute yourself and turn on or off your camera any time after.
If you click Deny, you’ll be directed to a secure and confidential live text chat without the ability to turn on your camera.