Credit Union of Texas strives to provide exceptional service to all of our members. As such, we provide access to all of our banking services for people with disabilities.
Website Accessibility
CUTX continually strives to improve the functionality of our website for all users and our efforts are ongoing. If you are using a screen reader or other auxiliary aid and are having problems using this website, please call (214) 818-3231 or (800) 627-0006. All products and services available on this website are available at all CUTX branches.
Credit union of Texas is committed to ensuring our website is accessible for all of our member and website visitors with the following:
- Ability to Modify Text / Image Size
Most web browsers allow for users to adjust the text and image size of web pages for easier viewing, especially for members with decreased vision capabilities. - Use of Cascading Style Sheets (CSS)
The use of CSS follows the principle of separating content from the presentation of our website pages. If members have difficulty reading these web pages because of the fonts or colors, the CSS can be disabled on the web browser being used. - Use of Alternative Text Descriptions for Images
For members who are visually impaired, we actively use “alt text” descriptions with all of our images, which is compatible with text-to-speech software and allows website visitors with visual disabilities to have an accurate experience when they visit our site. - Adobe® Portable Document Format (PDF) Files
Some of the information on our website is provided in a PDF format. We recommend the use of Adobe Acrobat®Reader® v. 6.0 or higher, which comes installed with Read Out Loud, a Text-to-Speech (TTS) tool. This software is able to read text that is contained in the document window.
Auxiliary Aids for Communication
To communicate effectively with our members, we are committed to providing the following auxiliary aids:
- Telecommunications Devices for the Deaf (TDD) via Relay Service
Our Contact Center accepts TDD calls via a relay operator service for members that utilize these devices. Members can reach the Contact Center during our regular hours by calling (214) 818-3231 or (800) 627-0006. - Assistance for Hearing Impaired
For members who are hearing impaired, our branch staff and Contact Center can provide written communication explaining our products, services, procedures and other information. Member service issues may be conducted via email by emailing to ADAhelp@cutx.org. Additionally, private meetings can be requested in the branches. For more information, please call (214) 818-3231 or (800) 627-0006. - Assistance with Reading or Completing Paperwork
For members who are visually impaired, our branch staff can read paperwork and other literature aloud, as well as assist in completing forms and other paperwork. Documents can be enlarged via enlarged photocopies or on an employee’s computer screen for the member to read. Members can also request to have documents and forms emailed to them.
Physical Accessibility
Credit Union of Texas’s banking facilities and ATMs are available to all members. Therefore, to ensure access, we provide the following physical accessibility features:
- Barrier-Free Banking Facilities
We work to ensure our branches are compliant with the standards of the Americans with Disabilities Act (ADA) and all the accessibility guidelines. We regularly review our branch and other facilities for accessible parking spaces, walkways, entrances and lobby areas, as well as accessible connection counters, safe deposit vaults and other amenities.
Additionally, all new facilities constructed for Credit Union of Texas are reviewed by a registered accessibility specialist to confirm compliance with current ADA regulations. - Audio/Braille-Enabled ATMs
All of the Credit Union of Texas ATMs feature a braille keypad and are audio-enabled with voice guidance, which allows members to conduct ATM transactions by providing instructions through a headset or via braille instructions. Headsets need to be provided by members and are not available at branch or ATMs. Additionally, to ensure the security of members utilizing the audio-enabled features of our ATMs, such ATMs are equipped with privacy screens and/or features that render the ATM screen blank for greater security.
Our ATMs also meet height and reach requirements of the ADA Accessibility Guidelines. Credit Union of Texas regularly audits the accessibility functionalities of our ATMs to ensure continued compliance with all applicable state and federal ADA regulations and requirements.