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Digital Banking Resources

New Online Banking & Bill Pay FAQs

You may need to delete your cache and remove the CUTX link from your favorites to make sure that your computer points you to the new log in page. Here’s how:

Internet Explorer
  1. In Internet Explorer, hit Ctrl+Shift+Delete
  2. Check the boxes like the below image.
  3. Click the “Delete” button
  4. Close all instances of IE and reopen
clear internet explorer cache
  1. In Chrome, hit Ctrl+Shift+Delete
  2. Check the boxes like the below image.
  3. Click the “Clear browsing data” button
  4. Close all instances of Chrome and reopen
clear chrome cache

All your accounts will be automatically moved over to the new system once we are ready to launch this spring. Once it’s live, you will follow these steps:

  1. Log into the system using your current credentials
  2. You will be asked to confirm your identity and select a method (either by text, email or phone) to receive a secure access code
  3. Once you receive the code (in a matter of seconds!), enter it in the box
  4. You will be asked to set a new password
  5. Accept the First Time User agreement
  6. SUCCESS! You are logged in and ready to go!


Yes, your payees will transfer to the new improved bill pay provider. In order to ensure accurate transfer of accounts, we will be required to disable the bill pay site a few days prior to our spring go-live date. Once we’re live, we ask that you review all payee information to ensure accuracy. It is important to verify the delivery date of each payment as this may change due to the conversion.

New online banking will go live on Tuesday, April 25, 2017!

No, an update will be made to the existing mobile app. The update will be pushed out to Android users immediately but could take up to 48 hours for iOS users.

A good rule of thumb is that the last 2 versions are supported. Currently iOS 8 and newer.

Yes. If you do not you will receive a message that looks like:

Please disable pop-up blockers

Check out our Quicken and QuickBooks conversion guides below!

Current Connectivity Future Connectivity Quicken (PDF) QuickBooks (PDF)
 Web Connect  Web Connect Win  Mac Win  Mac
 Express Web Connect  Express Web Connect Win  Mac N/A
 Direct Connect  Direct Connect Win  Mac Win  Mac
 Web Connect  Direct Connect Win  Mac Win  Mac
 Express Web Connect  Direct Connect Win  Mac N/A

With Bill Payer, you can conveniently pay almost any bill – from the babysitter to the cable company – right from your computer. All you need is a CUTX Secure or Secure PLUS Checking account and access to CUTX Online Banking. Bill Payer gives you the flexibility of scheduling payments – a few days from now up to a year in the future.

My Card Info

Online Banking User Guide


Whether at home or at the office, from a mobile phone, tablet or laptop, we strive to make your online banking experience easy and convenient.

Easily Navigate our interactive guide by clicking a topic or feature in the Table of Contents.

Online Banking User Guide

Video Tutorials

Browse our extensive video tutorials to learn the ins-and-outs of our new online banking system.

Online Banking
Mobile Banking
Bill Pay
More Online Banking
  • First Time Login for Existing Users
  • First Time Login for New Users
  • First Time Login for Mobile Banking
  • System Requirements

Debit / ATM Cards
CUTX Perks