Online Banking Help

The old version of online banking is no longer available. Please log in to the NEW system to access your accounts.

Are you a current online banking user? Register for the NEW system using Rapid Registration.

Have you already registered with the NEW online banking system? Log in here.

Are you new to online banking? If you are a first time online banking user, click here to register.

Help is available! Please see the Video Demonstrations and Frequently Asked Questions below for help with the new online banking system.

Online banking upgrade support

We want your transition to the new online banking system to be as smooth as possible; so we’ve developed this support page to answer as many questions as possible.

Registering for the new system:

View screen-by-screen steps (PDF) >

Quicken® Conversions Instructions:

Due to the CUTX Online Banking upgrade, you will need to take important steps to ensure the smooth transition of your Quicken data. We have provided step-by-step instructions for you to follow based on your particular version of Quicken. If you do not perform the instructions exactly as described, your service may stop functioning properly and you risk Quicken importing duplicate transactions. The type of Quicken connectivity you use will determine what steps you need to take. Step-by-step conversion instructions for your particular version of Quicken can be found below.

  • <a title="You are leaving the CUTX Website and going to a third party site. That site may have a privacy policy different from CUTX and may provide less security than this CUTX site. CUTX and its affiliates are not responsible for the products, services, and content on the third party website." href="https://fi.intuit.com/support/gsg/" target="_blank">Intuit Quicken/QuickBooks Getting Started Guides
No, the old online banking platform was available until April 21, 2014; however upgrading to the new system can be done in just a few minutes. There are video demonstrations available on this page.
Our free Mobile Banking App is available on the App Store and on Google Play. Visit our Digital Banking page to learn more.
You must use your new online banking user name and password to access your accounts on the Mobile App. If you already have the Mobile App, it is always a good idea to kill (force quit) the app to ensure you have the latest version. Check your device manual to learn the best way to force quit.
You can register your computer (this places a unique secure cookie on your PC that identifies your computer to the authenticating server). Once registered, a software credential is added to your system which identifies you on future logins, so you won’t be asked a Challenge Question.

NOTE: Your browser settings must allow cookies for this action to take effect. Each device is independent – registering a PC as private will not prevent Challenge Questions from being present at other PCs or devices. If you delete cookies from your browser, you will also delete your software credential. It may also be specific to the browser used (Chrome, Internet Explorer, Firefox, etc.) so register it with each browser type used.
There is not a fee charged by the credit union for using the new Online Banking (OLB)/Mobile Banking (MOB) platforms. Standard text message rates do apply if the member chooses to receive text message alerts and notifications.

You can access the following CUTX accounts:

  • Savings accounts
  • Checking accounts
  • Money Market accounts
  • Certificates of deposit
  • CUTX loans (excluding Mortgage)

Some of the things you can do yourself with the new CUTX Online Banking:

  • View CUTX statements and sign up for eStatements
  • View and print check images
  • View current and previous year’s tax information
  • Stop payment on a check
  • Reorder checks Update address and email information
  • Create automated CUAlerts to notify you when activity occurs on your accounts
Simply click on the “Forgot Username” or “Forgot Password” links located on the Account Login box and follow the quick steps to retrieve your username or password. If you forget BOTH your username and password, please contact Member Services at 972-263-9497 (option 3) or 1-800-314-3828.
Yes, you can view your CUTX statements online. Online Banking archives up to 24 months of statements.
Deposited funds may be subject to holds as disclosed in your account disclosure and deposit receipt. Funds that are subject to holds will appear in the Current Balance but not in the Available Balance until the hold period has ended. Funds that are immediately made available when a deposit is made at a branch, ATM, or by automated deposit will show in the Available Balance. If a deposit is made at a branch, ATM, or by automated system after the cut off time, a portion of the deposit may appear immediately in your Available Balance but the deposit will not post until the following business day, and will not be available to pay incoming ACH, checks, or debit transactions.
You can transfer funds to and from any share and checking accounts you have access to within our branch locations. This excludes credit cards, CDs, IRAs, and Loans.
Internal transfers are posted almost instantaneously during normal business hours. Internal transfers requested on a Sunday or a Federal Bank Holiday will not post until the next business day.
Click the link under the NEW USER heading found on the Account Login box at www.cuoftexas.org. Once you agree to the terms of the Online Banking User Agreement, Just follow the series of steps provided to complete registration. Click here for a short video demo of how you register.

Some new features include:

  • Request new accounts online
  • Create secondary users for your joint owners
  • Ability to transfer funds to and from your accounts at most other financial institutions

The type of Quicken connectivity you use will determine what steps you need to take. Step-by-step conversion instructions for your particular version of Quicken can be found below.

Windows Conversion:
Quicken for Windows 2011-2014 Web Connect
Quicken for Windows 2011-2014 Direct Connect

Mac Conversion
Quicken for Mac 2006-2007 Web Connect
Quicken for Mac 2006-2007 Direct Connect
Quicken Essentials for Mac 2010 Web Connect
Quicken Essentials for Mac 2010 Direct Connect

New to Quicken/Quickbooks:
Intuit Quicken/Quickbooks Getting Started Guides

Click on the More tab and then click on My Card info link under Miscellaneous to access the My Card Info site.
Click on the Settings tab then click on My Account Profile. Click on the Security tab. There you can change your password, challenge questions, site marker, one time password, message delivery options and register your PC.
Click on the Settings tab then click on My Account Profile and select what it is you need to change.
While in your Checking Account Summary, click on the + symbol to the left of the transaction and then click on View Check Image.
Click on Settings then My Users and then Add a Secondary User.
Messages and service requests will be answered within 1-2 Business days.
Click on the All Services tab and then use the arrows to scroll to the Stop Payment icon. Enter in the information requested and click Stop Payment to process your request.
Click on the All Services tab and then use the arrows to scroll to the Estatements icon.
Yes, you can open a checking, savings, IRA or Money Market account while in Online Banking. To open the account, click on the All Services tab and then use the arrows to scroll to the Open New Account icon. Click the Apply button next to the account you want to open.
Click on the More tab and then click on the Shared Branches link under Location Links.
Click on the More tab and then click on the Allpoint ATMs link under Location Links.
Yes, You can still access your accounts using Telephone Teller.
There are no changes to Bill Payer; however, you can now access it through our new mobile app.
Click on the All Services tab and use the arrows to scroll to the Message Center icon and there you will find your inbox where you can compose and read messages.
Click on All Services then click on Service Request then click FairLease Payment. Enter your lease number, payment amount and choose the account type to take the funds from.